Notice Concerning Children
PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Sigenics website visitor is under age 13, we will promptly delete any personal information regarding that visitor.
Information Collection Practices
What Basic Information Does Sigenics Collect?
You can visit the website to read information about our company, products, and services without telling us who you are and without revealing any personal information. In operating the website, Sigenics may include optional information request forms such as White Paper or Webinar Request forms, Newsletter subscription forms, and general contact request forms that request your name, company, title, phone number, email address, URL, address and other information to help us determine your needs related to our products and solutions and in order for you to download or view documents or other information through the Sigenics website. We use this information to send updates about our company and to contact you if requested or necessary. Sigenics also collects billing information such as credits and eCheck data via our partners Paypal and Stripe. Depending upon your request, Sigenics may also ask for additional information, such as how you heard about us. This information is provided by you on a voluntary basis only and is not required by us in order for you to use and enjoy the website. Sigenics uses the information that we collect on the website to contact you to further discuss your interest in our company, our services, and to send information regarding our company or partners, such as marketing promotions and events. We use this information to improve the way that we provide our services to you, as well as to relay administrative information, and to verify login information. The information is collected and stored in a manner that is appropriate for the nature of the data that we collect, and the need to fulfill your request. Sigenics does not share, sell, rent, or trade Personally Identifiable Information (PII) with third parties for their promotional purposes.
Our servers automatically recognize visitors’ IP addresses (the number assigned to computers on the Internet), domain names, the activity of the visitor’s browser when the visitor is viewing the website; the site path of visitors; the time visitors come to the website and length of visit. No personal information about you is revealed in the process. The website may also gather anonymous traffic data that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer, and Sigenics reserves the right to publish such anonymous, aggregate summary information regarding its visitors for promotional purposes.
You may opt out of receiving future mailings; see the Updating and Choice/Opt-out section below. When you receive an updated profile form, that information comes from our database.
Security and Privacy
Sigenics’ website uses security measures to help protect against the loss, misuse, and alteration of the information under our control. We store the information in two redundant databases in two secure environments at different locations with our data hosting service provider, Savvis Communications.
Sigenics takes care to reinforce the importance of our website visitors’ security and privacy among our employees. Sigenics requires unique usernames and passwords that must be entered each time a user logs on to Sigenics’ client interface. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of all data. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We’re constantly reevaluating and deploying new technologies to enhance our security.
Sigenics is not responsible for the privacy practices or the content of any other websites to which we link. We encourage our visitors to read the privacy statements of each and every website that they visit.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Updating and Choice/Opt-Out
Visitors who request information on our website have the following options for reviewing, modifying and deleting any personally identifiable information that has previously been provided to Sigenics, as well as updating their profiles and unsubscribing (opting out) to avoid receiving future communications from us:
- You may submit a ticket to our support department to ask us to remove or make changes to the information you have provided that is stored in our database. We’ll reply within 10 days of receiving your request confirming any corrections or updates requested.
- If you are subscribed to receive newsletter or commercial emails from us, you may send us a request to unsubscribe from receiving such emails at any time by following the unsubscribe instructions within the email. We will comply with your unsubscribe request within 48 hours after receipt of such request (or shorter time period, if required by law).
Notifications and One-Time E-mails
Upon successfully submitting information to us such as making a purchase, entering a sweepstakes, completing a survey or any other related action where you voluntarily provide us information, we reserve the right to send you an e-mail notification (either a single message or a finite campaign) pertaining to that event where no opt-out is required.
We may post customer testimonials on our web site which may contain Personally Identifiable Information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
Links to Other Sites
This website may contain links to other sites that are not owned or controlled by Sigenics Please be aware that we, Sigenics, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects Personally Identifiable Information. This privacy statement applies only to information collected by this website.
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
If you have any questions about this privacy statement or this website, please contact us directly at sigenics.com/contact